Our goal is to provide satisfaction to our customers. We want to ensure an amazing experience for you and we have formed these fair policies that are an extension of customer service. The policies are listed below

Exchanges:

• The exchange policy does not apply to any item/product purchased on sale/discounted price.
• An Exchange will only be granted if:

• The product does not match the specification mentioned on the website.
• The product ordered is damaged or defective at the time of delivery.
• Product/s must be unused/unworn, and in the same condition you received in Original Packaging with all the tags attached. 
• All eligible purchases can be exchanged within the time frame of 7 days, subject to the conditions that the product is defective/faulty at the time of delivery or the product does not match the original specification.
• You will be required to share Photographic Evidence of the defective item to prove the claim.
• Any Item/s sent after the 7 Days Timeframe will be shipped back to the Customer, with the Customer being responsible for the Return Shipping Cost.
• The exchange would be limited to the item/s received, and they cannot be exchanged for another item in our catalogue.
• The exchange process can take up to 14 days. In cases of unforeseen circumstances, the timeline may be extended.
• To maintain fairness, the problems issued will be resolved on a case-by-case basis by our due diligence officer.
• Minute differences in colour may be discerned due to different lighting conditions during photography and/or minute differences in colour contrast on different screens. Thus, exchanges on this basis will not be entertained.
• Due to vastly different types of complex fabric used in the manufacturing process, up to 7% natural shrinkage might occur intermittently in some fabrics. Thus, exchanges on that basis will not be entertained.
• Ninety9 reserves the right to limit or refuse any exchanges for reasons including unavailability of said item or Abusive behaviour of the Customer.